Privacy
We value you as a customer and respect your privacy.  The personal information you provide to us will be used only to process your order.  Your personal information is stored on a secured server and your email address will not be shared, sold or fgiven way to any other companies.  We periodically send out a newsletter to keep you up to date on new products, specials, and store news.  You may choose to cancel the newsletter by contacting us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

We may include links to other companies’ sites.  We are not responsible for the privacy policies and content of those sites.

Security
For credit card transactions we use Secure Sockets Layer (SSL) technology.  This means that the credit card information you send is encrypted before being sent to our servers preventing others from accessing your private information.  Your credit card information is stored only temporarily on our servers and is stored in a password-protected environment in our store.

Return Policy
Our goal is your total satisfaction.  If you're not satisfied, neither are we.  If you're not satisfied with your purchase, simply return it in its original condition within 30 days for a refund.  It's that simple.  Just return it along with your invoice and all original packaging for exchange or refund.

Please call 800-931-1188 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for a Return Authorization Number and instructions.

We only accept returns made within the first 30 days from shipment.  All returned items must include a Return Authorization Number, be in the original packaging, and show no signs of use or wear; otherwise the return will either be refused or subject to a 20% restocking fee.  Credit card order returns are issued a credit for purchase price.  Refunds are made for product value only, excluding shipping and handling charges.

Price Matching
We entertain all Internet price match requests but we cannot guarantee that we will match the prices in all cases.  Not all Internet merchants are authorized dealers, nor do they always abide by the pricing guidelines mandated by the respective product manufacturers.  At times it is difficult to determine whether the Internet merchant is offering a new product versus a refurbished, blemished, or discontinued product.  You may submit your price match request by email, or by phone at 800-931-1188.

Note that all price match requests are addressed on a case-by-case basis, and unfortunately, some requests cannot be honored.  Items marked as “Closeout,” “Blowout,” or “Special Sale,” etc., are not eligible.  Other restrictions may apply.

Warranty Issues
All new products are sold with the manufacturer's limited warranty.  The warranty period and service varies by manufacturer and product.  If you have a question about a manufacturer's warranty, please contact the manufacturer directly.  If you need help obtaining the manufacturer's contact information, please email or call us for assistance.

Limited Quantities
Some products, including those identified as New Products, Closeouts, and Limited Quantity items may be limited to stock on hand and are offered on a first come, first served basis.

Backorders
We fill orders on a first-come, first-served basis.  We try to update our website with the most current stock information available.  Occasionally there may be orders pending before you place your order and the web site is not yet updated to reflect this information.

When an item is backordered, the entire order will be held until the backordered items are available.  Your credit card is not charged until your order is shipped.  If you would prefer to have the in-stock items shipped right away or wish to cancel backordered items, email or call us and we can modify your order and shipping arrangements.  Shipping charges may apply if partial orders do not meet minimum totals.

Backorder release dates are based on the manufacturer's estimated delivery date to us and are subject to change without notice.  We are in continual contact with the manufacturers and ship backordered items as soon as possible.  However, there are unforeseen circumstances that delay items. We update our information as soon as the manufacturer notifies us.  Please be assured that we are working hard to fulfill your order upon receipt of the merchandise.

Special Orders
We carry products from many different manufacturers that are not always listed on our website.  Some of them may even be in-stock.  To inquire about item availability or special ordering an item, email us or call us at 800-931-1188.

Please note that special orders are subject to the following conditions:
Special orders are non-returnable unless the item is defective.  In the case of a defect, it will be exchanged for the same item.
Special orders are billed at the time the order is placed.
Special orders cannot be canceled once they have been placed.
Special order item availability will vary depending on manufacturer.

Payment Method
We accept VISA, MasterCard, American Express, and Discover.

Items Missing/Damaged
Any missing items must be reported within 48 hours or reciept.

If your order appears to have been damaged in shipping, you should contact the carrier that delivered your package.  Hold on to the damaged merchandise, the box, and all the packing material.

Sales Tax
We are required to collect sales tax on all orders delivered within Arizona.  We do not collect sales tax on orders shipped to addresses outside of Arizona.